FAQs
Frequently Asked Questions
Everything you need to know about using PetBuy — the smarter way to shop for pet food online in Australia.
What is PetBuy?
PetBuy is Australia’s dedicated price comparison tool for pet food and supplies.
We scan and compare prices from a wide range of trusted pet retailers so you can quickly find the best deals — all in one place.
Whether you’re buying kibble, treats, or flea treatments, we help you feed your pets well without overspending.
Why should I use PetBuy?
Because pet food prices can vary wildly between stores.
We show you side-by-side prices from Australia’s leading pet shops so you can buy smarter and save more.
- No guesswork
- No endless tab-hopping
- No paying more than you need to
Just quick, transparent comparisons — and real savings.
How do I use PetBuy?
It’s super simple:
- Type what you’re looking for into the search bar on our homepage.
- Browse results showing current prices across different stores.
- Click through to the best offer and complete your purchase directly with the retailer.
That’s it — no sign-up required, no tricks, just fast savings.
I can’t find the product I’m looking for. What should I do?
Start by double-checking your spelling or trying a more general search (e.g., “Royal Canin” instead of “Royal Canin Mini Adult 2kg”).
Still stuck? Head to our feedback tab or contact page — we’d love to help you track it down or add it to our listings.
Do you sell any products yourselves?
Nope. PetBuy is not a store — we don’t sell anything.
We simply connect you to the retailers offering the product you want, at the best available price.
How many pet stores are included?
We’re constantly growing our list, but currently, Petfoodr compares prices from dozens of leading Australian pet shops — big names and specialty retailers alike.
Our goal? To give you the broadest, fairest picture of the market.
How much does PetBuy cost to use?
Absolutely nothing.
PetBuy is 100% free to use — always has been, always will be.
We’re here to help you save money, not spend more.
I had an issue with something I bought. What now?
If you bought a product through one of the stores we linked to and something went wrong, please contact that store directly.
We don’t handle the orders — we just help you find the best deal.
That said, if a store’s consistently letting people down, let us know. We take that seriously.
PetBuy is awesome! Can I help spread the word?
You legend! Yes, please do.
- Share us with your fellow pet people
- Tell your friends at the dog park
- Post a pic of your happy pet and tag us
And if you have ideas, suggestions, or just want to say hi, drop us a line. We’re always listening.
Still have questions?
Contact us or click the feedback tab — we’re here to help.
